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Social media has become an undeniable force, and its rapid, informal
communication style represents both possibility and liability for healthcare
organizations. Good policies and training help organizations pursue the
benefits and mitigate the risks.
By Cecilia Backman, MBA, RHIA, CPHQ; Susan Dolack, MHIM, RHIA; Denise Dunyak, MS, RHIA; Laurie Lutz, RHIA, CHPS;
Anne Tegen, MHA, RHIA, HRM; Diana Warner, MS, RHIA, CHPS, FAHIMA; and LaVonne Wieland, RHIA, CHP